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Terms & Condition

Terms of Use:

The terms of use for this website is in the form of Electronic record which is a Contract form under Information Technology Act, 2000 and all the rules made thereunder as applicable and the provision which are amended related to electronic records in various statutes as amended by Information Technology Act, 2000. This electronic record does not require any kind of digital, electronic, physical signature and is generated by a computer system.

This electronic document is published following the provision of rule 3 (1)  of Information Technology Rules, 2011 which requires publishing the rules & regulations, terms of use for access, privacy policy, or use of domain name www.tradzhub.in, www.tradzhub.com, www.tradzhub.co.uk,

Including information that is available freely and is not considered to be sensitive personal data.

These terms & conditions will be a legally binding document between TradzHub, User, and Seller. The terms of use will take effect on your acceptance which may be directly or indirectly in electronic form, and the relationship between TradzHub and the user for the use of the website will be governed accordingly. (Here TradzHub is referred to as ‘We’ or ‘Us’ or ‘Our’ and User are referred to as ‘You’ or ‘Your’ or ‘Yourself’). When you use any kind of service which is provided by TradzHub through our website including product and seller review, you will be subject to the Terms & Conditions, guidelines, rules, policies, applicable to the service. We possess sole right and discretion to change, modify, alter, remove or add any part of Terms of Use at any time without notifying you. It must be your responsibility to check these Terms of Use periodically for the latest updates. You accept and agree to the changes made by us on the website if you continue to use our platform after posting the changes. 

Please read and go through the terms of use carefully before visiting/registering/using our website or access any information, service, or any data through our website. If you disagree and not satisfy with these Terms of Use please do not use or access our services and website.


1.      Basic Information

1.1.   TradzHub is registered as Unicorpse Technologies Private Limited and is a company incorporated under the laws of India, located at its registered office 20, Revenue Nagar, Annapurna Road, Indore (M.P.) 452009. CIN U31909MP2018PTC046856. TradzHub is a form of the online marketplace which performance functions limited to managing the website for sellers to exhibit, display, advertise, make available to sell the products to the buyer, and other related services including use of the website.

1.2.   When you use any kind of service which is provided by TradzHub through our website including product and seller review, you will be subject to the Terms & Conditions, guidelines, rules, policies, applicable to the service. We possess sole right and discretion to change, modify, alter, remove or add any part of Terms of Use at any time without notifying you. It must be your responsibility to check these Terms of Use periodically for the latest updates. You accept and agree to the changes made by us on the website if you continue to use our platform after posting the changes. 

2. Our Services

2.1.  TradzHub is an electronic marketplace that provides a platform for users as well as the sellers to advertise and make available and offer to sell the products to the users. It is a platform for other users who accept and purchase the available products made by the seller on the website and make payment to the seller for such a purchase. Also provide such other services through various moods to the users which include vouchers, coupons, or gift cards that can be redeemed for various products.

3. Membership Eligibility to Use

3.1.   The services on this platform are available only to the persons who can form a legal contract according to Section 11 of the Indian Contract Act, 1872. As per the Indian Contract Act, 1872 the person who is incompetent to contract includes un-discharged insolvents, minors, unsound minds, etc. are not eligible to use this platform. If you are below eighteen (18) years of age i.e. you are a minor, then you can use this platform or access the website only by permission and under the supervision of your guardian. Please go through and read these terms with your parents as these terms of use shall be considered as a contract between TradzHub and your legal guardian and is enforceable against you.

3.2.   TradzHub reserves all the rights to deny access and terminate the use of services offered by TradzHub to new and existing users at any time without providing any reason for doing so.

3.3.   The user should not have more than one active account on a website. Therefore, the user is not allowed to sell, trade or transfer their own account to another person.

4. Your Account and Security

4.1.   You can use and access the services on the website either as a guest user or as a registered user. However, all the services of the website will not be accessible to the guest user.

4.1.1.  Registered Users on TradzHub: If you have created an account and a TradzHub id through login id and password and provided TradzHub with the certain user and other information then TradzHub makes certain sections of services available to you on the website. You can even create your account on TradzHub by login in through a third-party website user id and password which includes www. Facebook .com, a website owned by yahoo, google, or its subsidiaries, or any other social media website or any internet service which are permitted by TradzHub.

4.1.2.  When you create an account and register yourself as a user to enable the services offered by our website you will be solely responsible for maintaining security and confidentiality of the information of your account and will be responsible for all activities which occur through your account.

4.1.3.  You must (i) immediately inform TradzHub of any kind of unauthorized use of your account information or any other kind of breach of security, and (ii) ensure that you logout from your account at the end of each session. TradzHub will not and cannot be responsible or held liable for any kind of loss or damages arising due to your failure to comply with this section. If you failed to keep your account information secure and confidential which results to the loss to TradzHub by authorized or unauthorized use of your account by the visitor, then you will be held liable for all the losses or damages suffered by TradzHub. You must provide complete and accurate account information in the website registration form and using the information of any other user account for activating the services is strictly prohibited. If the information provided by you is untrue, incorrect, or incomplete then in such case TradzHub shall have all the right to terminate or suspend your account and can also deny current or future use of all or any of the services of the website.

4.1.4.  Guest User on TradzHub: TradzHub even provides limited services to the guest users which are also called unregistered users. Such users will be allowed to use limited services of the website to purchase goods. The guest user will not be able to access certain benefits which are only reserved for registered users (this may change accordingly).

4.2.   The user shall provide certain personal information and TradzHub may collect certain personal information depending upon whether you are a seller or a buyer and the nature of the service you prefer to avail from the website.

5. Information Regarding Payment

5.1.   At present, TradzHub does not impose any fee for browsing and surfing the website. But TradzHub may charge a certain amount of fee from the users for the use of services or certain features of the website. You must agree to pay any such kind of fees for the services that you use. TradzHub will attempt to make you aware of the applicability of any such charges for the use of website services and even the amount of charges payable by the users for the use of the particular service on the website. You agree that at any time TradzHub may alter, modify, charge or waive the fees which is needed to use the website. If you continue to browse our website and use our services after the changes made in the fee it will be considered that you accept such changes.

5.2.   You accept and agree to provide accurate and correct financial details to the approved payment gateway like debit/credit card details, prepaid payment mode account details or UPI account details or net banking to enable the services on our website. You should not use the above-mentioned instruments which are not legally owned by you, which simply means that you must operate your own debit/credit card, prepaid payment mode account details or UPI account details, or net banking details. The information which you provide to TradzHub is highly confidential hence will not be utilized or share with any third party except the approved payment gateway on our website, required by law, regulation, or court order in accordance with the terms of the Privacy Policy. You will only be responsible for the security of your financial information. TradzHub clearly disclaims all liability and will not be responsible for any liability that may arise by unauthorized use of your prepaid instrument account details or credit/debit card details.

5.3.   TradzHub may limit the amount you can pay (if Buyer) or receive (if seller) within single transactions by arranging with its banks. TradzHub will make you aware of such a limit if applicable to you. However, TradzHub will not be responsible and will not be liable for any loss or damage occurring directly or indirectly for declining the authorization of any transaction, on account of the User or cardholder if exceeded the present limit decided between TradzHub and its bank periodically.

5.4.   While making payment for the purchase of any product on our website, the terms & conditions of your banks, financial institutes, or card issuing authority will apply to you. Your bank may deny or abstain you from making an online payment for your purchase and TradzHub shall not be liable for the same and does not control it.

5.5.   Facilities for Payment of your order: TradzHub may contract with banks or third-party payment service provider to open a nodal bank account as per RBI, to enable the payment between buyer & seller and even for collecting fees charged by TradzHub. Banks, credit card payment gateway, prepaid instrument, payment aggregators, Cash on Delivery or Demand Draft, Mobile payment service provider, may include in third party payment service provider, for collection refund and remittance, as the case may be of payment, authorized by Reserve Bank of India. TradzHub may initiate the payment made by you for the purchase on the website after the delivery of the product, and the transaction will be completed after the products are delivered to you and if other additional time is agreed between seller and TradzHub.


6. Return, Refund, Replacement & Cancellation Policy

6.1.   If the payment for your purchase is made through Prepaid instrument and you cancel the order before it has been dispatched by the seller then the payment of your purchased product will be released by us and will be initiated within 2-3 working days after cancellation and it may take 5-7 working days to reflect in your account (Only if the product is Eligible for returning). To check the eligibility for returning the product please refer to the listing of the product with its details before placing an order.

6.2.   If the payment for your purchase is made through Prepaid instrument or Cash on Delivery method and you cancel the order after the product has been delivered to you, in such cases, you must follow Return, Refund or Replacement terms and procedure.

6.3.   When you purchase any product from our website and select the option of Cash on Delivery for payment of the product, and you cancel the order before the delivery of the product then TradzHub will not be liable to pay any kind of payment to the buyer, as the payment is not made by the buyer.

6.4.   Return & Refund Policy:

6.4.1.  Return is the act of delivering back the purchased item by the buyer to the seller on TradzHub, to initiate the return policy there must be the following conditions which may arise: (i) Damaged Product received, (ii) Wrong Product received (iii) Partial Product received, (iv) Empty Parcel received, (v) Parcel not received. The return may also result in a refund of money in some of the cases.

6.4.2.  If the buyer-initiated return of the product based on the above-mentioned conditions then the refund of that product will be released only after passing the QC (Quality Check) of the product.

Note: Buyer must apply for the return of the product within a specific time period i.e. 7 days from the date of the product delivered.

6.4.3.  If the buyer accepts a tampered, open, or parcel without brand packaging from the courier/delivery boy, then the buyer will be whole sole responsible if, the product is missing, damaged, changed, or not according to the order placed. (Buyer is not entitled to claim the return, refund, or replacement).

6.4.4.  We recommended and suggest the buyer read and go through the listing before making the order for purchase, if case buyer orders a wrong product then he/she will not be eligible for any return or refund. The buyer can initiate the return request of the product by login into the panel from which the order has been placed.

Note: For returning the product to the seller the buyer needs to ensure that the product must be in the same condition in which it was delivered.

6.4.5.  If the product against which the return request is made is not in the same condition of the product delivered then the buyer will not be entitled to any kind of refund from the seller.

6.4.6.  We recommend you record video and capture images while opening the parcel to avoid fraudulent activity and provide the same in case of return or replacement. We strictly suggest you open the parcel in Infront of the delivery boy before accepting the parcel.

Following conditions need to be ensured by the buyer for returns being made of the product to the seller: -

(i) Electronics item - Must include all the parts.

(ii) Clothing and Footwear items - Must be unused, unworn, and new (Except trial).

(iii) Beauty, Healthcare & Cosmetics - Must be seal packed and unused.

(iv) Office Equipment - Must be unused, return with original packaging, and should be new.

(v) Jewelry - Must be unused, return with original packaging, and should be new.

(vi) Sports & Equipment’s – Must be unused, return with original packaging and should be new.

Note: If the returned product is not according to the above-mentioned conditions, then the buyer will not have any right to claim for the refund of money from the seller or TradzHub.

6.4.7.  In the following conditions, the buyer will be entitled to pay the shipping cost for returning the product:

(i) If the buyer place an order by mistake.

(ii) After placing an order if the buyer says that he/she doesn’t require that product anymore.

(iii)If the buyer plays an order to commit fraud. In this case, the product payment will also not be released to the buyer including shipping charges.

6.5.   Replacement is the act or process of exchanging and replacing something in place of another. A buyer can apply for replacement when he/she is not satisfied with the received product, but the reason must be: The received product is damaged, defective, missing, wrong item shipped, etc. The seller must always have to accept the return irrespective of the terms. If the seller denies accepting the return request then the buyer may contact TradzHub.

6.5.1.  The buyer must raise the request for the replacement within the return period for the specific products by raising a request of replacement by contacting TradzHub. As soon as the request for replacement has been raised then the following procedure need to be followed:

(i) The buyer will be asked the reason for return or replacement, the reason also can be,

(ii) Shipment was damaged.

(iii) The product was defective.

(iv) Parts were missing/Partial product was received.

(v) Wrong product received.

(vi) The product was dead on arrival.

The notification will be sent to the seller asking him whether to approved or reject the request for replacement.

If a seller approves and accept the replacement request then the buyer will have to return the product to the seller and only when the product returned, the seller will have to provide the replaced product to the buyer and if the seller rejects the replacement request then the buyer can opt to raise a dispute or ticket after login to buyer panel.

If the seller does not have any product in stock for replacement then the seller has to product refund to the buyer and the buyer must have to accept the refund instead of replacement.

If the seller didn’t reply to the buyer's request for a replacement within 3 days from the date of request of replacement placed, in such case refund will be provided to the buyer and the seller is liable to pay the refund amount to the buyer.

As per the above-mentioned conditions, the seller must incur all the replacement and shipping charges.

7.      Guarantee & Warranty Policy:

7.1.   The Guarantee & Warranty Policy period will be depending on the product category and the seller.

7.2.   For claiming Guarantee & Warranty of any branded products a buyer must contact the official store of the brand for any kind of services, the service may vary from store to store.

7.3.   After seven days from receiving the product the seller on TradzHub or the TradzHub will not be responsible to provide any Guarantee & Warranty services to the buyer.

8.      Obligation of User:

8.1.   The user is allowed to use the service, website and the content provided only for the reasons that are permitted by the Agreement, Terms of Use, and any applicable law.

8.2.   You must not access the website or services by illegal means other than the interface provided by TradzHub. The user must not use any third-party link, automatic device, program, methodology, algorithm, robot or spider to copy acquire, or any portion of the TradzHub website.

8.3.   When you access the website and use our services you must specifically not upload, display, or share any content that is of any person and you don’t have the rights to use that content to harass, harm, defame, insult, or violates another’s privacy, or harm minor in any way.

8.4.   There may be some orders that TradzHub will be unable to pass on the buyer’s order to the seller and may cancel. There may be some situations where TradzHub will be unable to pass buyer’s order to seller include, including non-availability of website service, Vis major, or suspected fraud.

8.5.   If the buyer orders multiple products in a single Transaction then the seller may deliver all the products together, but this may not be possible all the time. If the buyer wants to receive the delivered product at a different address then he/she shall place an order under the separate transaction and must provide a different delivery address for every transaction.

9.      Intellectual Property Rights (IPR)

9.1.   All the text, graphics, interface, audio, music (if any), computer-generated codes, artwork, visuals, on the website is managed and owned by TradzHub or its licensors, and structure, design, look, interface, and visual content are protected by copyright act, Patent act, and Trademark act and other intellectual property laws. TradzHub has the sole right and authority to change and modify the content and design of our websites from time to time at its own discretion.

9.2.   The Logo, Trademarks, Design, and name displayed on the website are registered and are the properties of TradzHub or their seller or third party if any authorized by TradzHub. The user or any other person is not allowed or permitted to use the marks, logo, or design of TradzHub without the prior consent of TradzHub.

9.3.   TradzHub owns all intellectual property rights including the word TradzHub, title and interest in copyright, related rights, patent, design trade secrets and inventions (whether a patent is pending), goodwill, meta-text, content, graphics, hyperlinks, source code, icons, etc. Unless otherwise indicated or anything contrary.

9.4.    It is clearly mentioned that you agree not to copy the post, republish, display, translate, transmit, distribute, share, reproduce, ant content or information through any kind of media/medium, without obtaining required permission and authentication from TradzHub.

10.   Third-Party Content

10.1.Basic information of the third party from an external source is made available on the website (Third-party content) such as product description its specification, catalogs, reports on news list of dealers, technology and features, an advertisement which includes video, image, photographs, links to third party websites, entertainment, and other data.

10.2. You agree that the content of the third party which is provided to you is obtained from a reliable source or made available by the sellers in process of offering and promoting to sell products on the website. TradzHub does not have any right, title and may not own any such third-party content or does not provide any guarantee related to accuracy, title, authenticity, non-infringement, or fitness for a particular purpose of third-party content. Hence TradzHub will not be held liable in any way for the loss suffered by you relying on third-party content.

10.3. If you follow any third-party link or website you agree to do so at your own risk. TradzHub does not provide any warranty and representation regarding any website linked to the website/services or any information of products and services described thereon.

11. Indemnify & Limited Liability

11.1.  You agree to defend and Indemnify TradzHub, its vendor, agent, respective directors, affiliates, subsidiaries, officers, contractors, agencies, and employees (Indemnity holder) from any liabilities, suits, legal proceedings, damages, expenses, cost, losses, claims, penalties, interests, other charges asserted against or incurred by the indemnified party that is the result from breach of any agreement by you or claim made by the third party in connection with your use of the website or any claim by providing information, content by you of the third party which causes damage to them or violating any intellectual property rights or any rights of other.

11.2. TradzHub will notify you for any claim of which you shall be liable to indemnify TradzHub against. For defending such claims, you will then be required to consult with TradzHub regarding the actions to be taken.

11.3. Except anything to contrary in agreement the TradzHub, their officers, directors, partners, suppliers, vendors, employees, subsidiaries, shall in no event be liable to you for any special incidental direct or indirect damages, including those which result from loss of use, data or profit, whether or not TradzHub has advised for the possibilities of damages, liabilities, including breach of any agreement, contract or warranty, any negligence or other tort or any other claim which is arising out of your use to the website, content or services of TradzHub.

12.   Terms

12.1. You can Terminate the agreement with TradzHub while not accessing the website or Closing account from all the services that you use where this option is made available to you by TradzHub.

12.2.  You agree that TradzHub without prior notice can terminate your access to the website and can also block your future access to the website in its sole discretion If you violate any terms of use or any other agreement That may cause harm to TradzHub for which monetary damages will not be sufficient and you accept to TradzHub that they can obtain any injective or equitable relief that the TradzHub may think necessary in some circumstances or situation.

12.3. TradzHub may with or without informing you at any moment terminate the terms of use with you if TradzHub finds it necessary to do so by enforcement of the law or by other government agencies or order. Service given to you by TradzHub is TradzHub's opinion. TradzHub may with or without reason at any time, can discontinue and prohibit Access to the website and services or even if TradzHub faces any technical Problem that may prevent our website from working. 

12.4.  The termination of your account might include prohibiting your access to the offers in the website and services, disabling your access to account information which includes your id, password for login and your personal information, file material other information in your account. We may also prohibit your future use and access to our services and website.

12.5.  You agree that TradzHub terminates your account at its own discretion and shall not be liable to you or any third person for your account termination or prohibition you to access our website and services.

12.6.  TradzHub will inform the seller who has accepted your order that this agreement is terminated and on receiving this information the seller can cancel your order. TradzHub may also terminate your other non-fulfilled orders on the website without any liabilities towards you.


13.   Jurisdiction & Applicable Law

13.1. All the transactions and the terms of use entered through the website and the relation between TradzHub and the users will be governed by Indian Laws.

13.2.  You accept and agree that all the claims, disputes arising concerning or in connection with our website, agreements, terms of use, or any transaction entered through our website shall be subject to the jurisdiction of the courts at Indore (Madhya Pradesh), India and you agrees and accept the Jurisdiction of Indore courts. Any objection which you may have to the laying of the venue of any of the aforesaid actions or proceedings arising in connection with this agreement bought in the courts referred above and you hereby further irrevocably waives and agrees not to plead or claim in any such court that such action, proceeding, suit bought in any such court has been bought in an inconvenient forum.

14.  Report Abuse or Take-Down Policies

14.1. On the website if you come across any violation or abuse of any Terms of Use or else you become aware of any objectionable data or content on TradzHub, or you believe that any Intellectual Property Rights (IPR) have been violated by the website, please report or contact us on TradzHub@gmail.com or else you may refer to Privacy Policy page.

15.  Mode of Communication

15.1. Whenever you access our website or send mail or any other information to TradzHub, you agree that you are communicating with TradzHub by the way of electronic mode and you also agree to receive and accept this communication through the electronic record from TradzHub when required. TradzHub may also communicate by mail or notices on website or electronic record or on contact number which will be deemed proper service of notice or electronic record to the limit permitted by appropriate law.

16.  Feedback & Review

16.1.  Any review or feedback provided by you on this website will be open to all and TradzHub will be free to access and use this information on the unrestricted basis by submitting your review or feedback you represent that, (i) the feedback provided by you does not contain any confidential information or proprietary information of you or third party, (ii) concerning the feedback TradzHub is not under any obligation of confidentiality whether express or implied, (iii) You are not entitled in any way to any compensation or reimbursement of any kind for the feedback under any circumstances from TradzHub.

16.2.  It is to clarify that based on such feedback TradzHub may at any time at its discretion can make any changes or modification in its website, content, services. If TradzHub makes any changes or modification to the website or its content or services based on any feedback, then you shall have no right or title in such changes to the website, content, services (including IPR).

16.3.  No review or feedback on our website shall contain any abusive language, comments against public policy, government rules and orders, comment on religion, any confidential/personal details of the user, seller, or third person, or fake/false review and comment. If any of the above-mentioned comments, reviews,s or feedback is found on our website then TradzHub has the authority to modify or delete such comments.


Terms of Sale:

The terms of sale for this website is in the form of Electronic record which is a Contract form under Information Technology Act, 2000 and all the rules made thereunder as applicable and the provision which are amended related to electronic records in various statutes as amended by Information Technology Act, 2000. This electronic record does not require any kind of digital, electronic, physical signature and is generated by a computer system.

These terms & conditions will be a legally binding document between TradzHub, User, and Seller. The seller has made the offer to sell their products by listing and displaying the same on our website and the buyer has accepted the offer by agreeing to purchase that product which is listing on our website by seller, This terms of Sale will be binding and will be effective to the seller on seller’s advertising, exhibiting and by creating a list of product on the website, and will also be applicable and binding on buyer’s if buyer agrees to purchase a product which is listing by the seller.

The terms of Sale will take effect on your acceptance which may be directly or indirectly in electronic form, and the relationship between TradzHub, User, and Seller for the use of the website will be governed accordingly. (Here TradzHub is referred to as ‘We’ or ‘Us’ or ‘Our’ and Seller are referred to as ‘You’ or ‘Your’ or ‘Yourself’ and Buyer is referred to as ‘User’). When you use any kind of service which is provided by TradzHub through our website including product review, you will be subject to the Terms & Conditions, guidelines, rules, policies, applicable to the service. We possess sole right and discretion to change, modify, alter, remove or add any part of Terms of Sale at any time without notifying you. It must be your responsibility to check these Terms of Sale periodically for the latest updates. You accept and agree to the changes made by us on the website if you continue to use our platform after posting the changes. 

These terms of sale describe and include the terms of the offer for sale, acceptance of such offer by the buyer through the website from the seller. These terms of sale shall be binding on buyer and seller respectively and sometimes both seller and buyer collectively may refer as “You”, which may vary grammatically.

Please read and go through the terms of sale carefully before visiting/registering/using/selling on our website or access any information, service, or data through our website. If you disagree and not satisfy with these Terms of Sale please do not sell and display any product, or don’t use or access our services and website and if any buyer disagrees with these terms of sale then please do not buy or accept or purchase any product listed on our website by the seller.

You can be asked to give specific consent on any update in a particular way before any further use of the website. If in case no separate and specific consent is given then your continued use of the website following the changes and modification in our website and alteration in terms of sale will be considered as your acceptance to such change, modification, and alteration.

1.      Offer of Products and its Acceptance

1.1.   The seller hereby makes the offer to sell by listing the products on our website and the buyer accepts such offer by agreeing to purchase the products which are listed by the seller. The buyer agrees that the offer for sale by the seller is not absolute or unconditional. Such an offer to sell by the seller can be modified or changed by the seller itself at any time before getting any order from the buyer and without any consent from the buyer. Both seller and buyer agree and accepts that TradzHub has the authority and right to cancel any listing, acceptance, order, or any transaction, (i) for any reason related to seller agreement, terms of sale, terms of use, our website privacy policy or any contract or agreement between TradzHub and seller or TradzHub and buyer, (ii) by the order from judicial or quasi-judicial authority.


2.      Products

2.1.   TradzHub believes that the law of intellectual properties is very important and crucial and if your intellectual property rights are being infringed or violated in any manner please notify us via mail iprinfringement@tradzhub.com with authorization letter and invoices. Seller may also be instructed to provide further information and related documents, and TradzHub has absolute authority to deactivate seller account or listing and hold seller payment for 90 days if we found that the seller is selling inappropriate fake products or without authorization letter and invoices. Seller will be solely responsible and TradzHub will not be responsible in any way for any damages claimed by the brand owner.


2.2.   The product availability to sell can be changed without notice to the buyer, however, there are certain situations in which the product may not be able to deliver after the purchase made by the buyer. In such a situation, the seller itself may cancel or instruct TradzHub to cancel the purchase. In such a case, if the product is not delivered to the buyer then TradzHub has the right to charge a penalty to the seller according to the product category. After the payment has been done by the buyer for the purchase of the product and the order is canceled by the seller, then the seller has to refund the full payment, in case if the seller does not refund the payment to the buyer then TradzHub has right to refund to the buyer from seller account.


2.3.   The seller hereby agrees to sell, list, and deliver new, unexpired, and unused products with appropriate packaging, product must also be as per the description and specifications provided on the website. If the seller delivers or sell a used/damaged product or not according to the listing of the product (Changed Product) then the seller must incur all the related charges.


3.      Information Regarding Price

3.1.   The product selling price can be changed by the seller without any prior notice of purchase by the buyer. Due to any reason if there is any error in selling price then the seller may correct it any time and if there is any order placed by the buyer for purchase of the product having false selling price then such order can be avoided or canceled by the seller. Thus, the seller may incur the cancellation charges if any, also it may affect selling account health.\

3.2.   The seller is not allowed to sell its product above Maximum Retail Price (MRP) or above Recommended Retail Price (RRP), if the seller sells the product above MRP or RRP then the seller will be responsible for all the consequences. The buyer can return the product and can claim for refund and seller is liable to return the product and must release a refund. If the buyer takes any legal action against the act of selling the product above MRP or RRP then the seller will be completely responsible for the same and TradzHub will not be held liable. TradzHub has the authority to delete and remove selling privileges and product of the seller permanently or temporarily if the sellers sell the product above MRP or RRP.

3.3.   All the selling price of the product must include all the Taxes (GST or VAT) applicable as per the respective country.


4.      Product Delivery

4.1.   Various delivery modes are available for delivery of the purchased product to the buyer which are to be decided by seller, during the course of delivery the risk of any damage or loss of the product shall be bear by seller and not by the buyer. The seller accepts and guaranty that the product which will be delivered are not faulty and will be those products which are listed by the seller on the website and which are purchased by the buyer. The product delivered must meet all descriptions and specifications as listed on the website.


4.2.   Shipping address and pin code of the buyer will be verified with the database available on the website prior the payment is made by the buyer. If buyer order is not serviceable by the seller or logistic service provided by TradzHub then it is the responsibility of the seller to deliver the parcel on the respective address provided by the buyer. In case the delivery is not available for any particular area then the buyer can provide any alternative address for the product to be delivered.

4.3.   Buyer can provide a billing address and shipping address which may be different, and it is the seller’s responsibility to create invoice on Billing address and to ship the product on the Shipping address.


4.4.   Please note that after receiving the order it will be the responsibility of the seller to dispatch the product within 2 working days. However, the product will not be delivered to the buyer unless he makes the payment for the product purchased.


4.5.   The buyer will be bound to accept the delivery of the product purchased by him which is to be delivered in the area/address provided by the buyer. If buyer refused to accept the delivery of the product ordered by him then, the buyer will be liable to the TradzHub for non-acceptance of the product sold by seller and will further be liable to TradzHub for any charges, fees or loses that the TradzHub shall have earned from seller if such delivery have been completed.


4.6.   The title, ownership, rights, and interest in the product shall directly pass on to the buyer upon the delivery of the product from the seller and also after making full payment of the price of the product. On delivery the buyer has to accept the product and the risk of loss will also be passed on to the buyer as soon as the product is delivered.


4.7.   If the order is self-shipped by the seller and the product shipped is misplaced/loss/damaged/destroyed by the courier, then the seller itself will be responsible for such loss.


5.      Return and Refund Policy of the Product

5.1.   Buyer can apply for return, refund, or replacement of the product within 7 days from the date of delivery and it will be the duty of seller to accept the return, release refund or replace product. Seller can also communicate with buyer to resolve the issue related to product or order placed by buyer. However, if there is false or baseless complain regarding the delivery or product quality then the buyer will not be eligible for refund or replacement after authorization of TradzHub.

5.2.   Before dispatching the product, the seller shall reasonably ensure that the packaging of the product is appropriate and is not damaged of tampered.

5.3.   The shipping charges will be bear by seller itself for both self-ship or TradzHub shipping, If buyer return, or apply for replacement of the product within 7 days from the date of delivery of the parcel then the return charges will be bear by seller for both self-ship and TradzHub shipping and if the product is undelivered due to inappropriate shipping address or buyer rejects the shipment due to any reason then the Return to Origin (RTO) charges will be bear by seller if the order is self-shipped by the seller and Return to Origin (RTO) charges will be bear by TradzHub if the seller use TradzHub shipping.

5.4.   The process to return the product may be subject to additional terms which depend upon category, nature, and type of product. Any of this additional term must be specified on the listing and must be provided by the seller during purchase of product.

5.5.   Seller agrees to accept the product return by the buyer within the time period mentioned by the TradzHub on website, but in rare case if seller is unable to accept the return product then TradzHub have right to sell those product by providing the right, title, and interest to the other person or customer.

5.6.   It is the duty of seller to record the video and capture images while packing the product for delivery and while opening the parcel returned. If seller claim that the returned product received by seller is changed or different from the original product then TradzHub can ask the seller to provide the images and video while opening the return parcel and also while packing the original parcel for delivery as a supportive document, after analyzing the documents provided by the buyer and seller the product amount which will be released to buyer or seller will depend on TradzHub discretion, which will be final decision and has to be accepted by buyer and seller.

6.      Order Cancellation

6.1.   Order Cancelled by Buyer: If the seller has received an order cancellation request and the order has not been processed then the seller may cancel such order and also refund entire amount to buyer within 2 working days if the order was prepaid and in case if the order have already been processed by seller then the seller may or may not cancel the order and this decision of seller has to be accept by buyer.

6.2.   Order Cancelled by Seller: There are some situations in which seller is unable to accept the order and has right to cancel such orders either directly or can instruct TradzHub, in certain situations seller reserved the right to refuse and cancel the order for valid reason. TradzHub is not liable for such cancellation. If the order is cancelled by the seller after the payment has been made by buyer then the seller must reverse the payment to buyer on receiving such cancellation request. In the case any promotional code or coupon which is given by the TradzHub or seller which is used by the buyer to purchase a product the amount under such promotional code or coupon will not be refunded to the buyer in case of cancelling the order.

6.3.   Refund of Benefits availed by the buyer: If the buyer has availed any benefits at the time of placing order which are provide by TradzHub or seller, for which the order has been cancelled by the seller or buyer or TradzHub then the TradzHub is authorized to recover such benefits from buyer.

7.      Applicable Law

7.1.   All the transactions and the terms of sale entered through the website and the relation between TradzHub and the seller will be governed by Indian Laws.

7.2.   You accept and agree that all the claims, disputes arising regarding or in connection with our website, agreements, terms of sale, or any transaction entered through our website shall be subject to the Jurisdiction of the courts at Indore (Madhya Pradesh), India and you agrees and accept the Jurisdiction of Indore courts. Any objection which you may have to the laying of venue of any of the aforesaid actions or proceedings arising in connection with this agreement bought in the courts referred above and you hereby further irrevocably waives and agrees not to plead or claim in any such court that such action, proceeding, suit bought in any such court has been bought in an inconvenient forum.


 8.  Disclaimer by us (TradzHub)

8.1.   TradzHub act as a intermediate between buyer and seller in the form of online platform and are role is limited to managing the website and to enable seller to advertise list, display, offer to sell the product, exhibit, and to enable the buyer to purchase such product offered and services to support the transactions between buyer and seller. The contract for selling the product shall be between the seller and the buyer, and the TradzHub at no time will have any liability or obligation for such contract and TradzHub does not hold any title in the product. The seller shall directly pass the title, interest, and other rights in the product to buyer.

8.2.   Any agreement, contract, terms or policies between the buyer or seller on one hand and TradzHub on the other hand shall not be amended or modify by these terms of sale.

8.3.   TradzHub does not accept responsibility for any product which are offered by sellers through our website or any linked site. TradzHub provide no warranty and will not be liable to the seller for their product including merchantability, fitness of product and service, and non-infringement any third-party Intellectual Property Rights (IPR). If there is any transaction or contract that buyer may have with third party are at buyers own risk. The product which seller sell will be subject to his/her own terms and condition related to warranty maintenance and service and TradzHub is not responsible for the same. TradzHub is also not responsible for the use of the product by the buyer.

8.4.   TradzHub specifically dose not have any liability and is not responsible about any fake, duplicate, illegal, expired, refurbished, defective, COUNTERFEIT, or infringing product purchased by buyer from seller. further TradzHub will not be responsible and liable if the product purchased or service availed by buyer from seller is not exactly as per specification which are detailed while confirming the purchased order.

8.5.   TradzHub in no way will be responsible and will not be liable for sell, delivery, warranty of product and refund, return or cancellation of product purchased.

8.6.   TradzHub is not responsible for sale price which is provided by the seller is not accurate, proper and valid. any mistake or error in the selling of the product shall be solely attributed to seller and not to TradzHub. Product description prices and availability of product are completely seller’s responsibility.

8.7.   Buyer knowledges that if the seller selling the defective product of committing fraud will be responsible to buyer for any claim made by buyer for such defective product. and in any way TradzHub will not be held responsible or liable for the same.

8.8.   TradzHub will not have kind of any liability for product non-availability, delivery of product by seller and where the installation of product is required.