Return

Return and Refund Policy of the Product

1. Buyer can apply for a return, refund, or replacement of the product within 7 days from the date of delivery and it will be the duty of the seller to accept the return, release refund or replace the product. The seller can also communicate with the buyer to resolve the issue related to the product or order placed by the buyer. However, if it is a false or baseless complaint regarding the delivery or product quality then the buyer will not be eligible for refund or replacement after authorization of TradzHub.

2. Before dispatching the product, the seller shall reasonably ensure that the packaging of the product is appropriate and is not damaged or tampered with.

3. The shipping charges will be bear by the seller itself for both self-ship or TradzHub shipping, If the buyer return, or apply for replacement of the product within 7 days from the date of delivery of the parcel then the return charges will be bear by the seller for both self-ship and TradzHub shipping and if the product is undelivered due to inappropriate shipping address or buyer rejects the shipment due to any reason then the Return to Origin (RTO) charges will be bear by seller if the order is self-shipped by the seller and Return to Origin (RTO) charges will be bear by TradzHub if the seller use TradzHub shipping.

4. The process to return the product may be subject to additional terms which depend upon category, nature, and type of product. Any of these additional terms must be specified on the listing and must be provided by the seller during the purchase of a product.

5. Seller agrees to accept the product return by the buyer within the time period mentioned by the TradzHub on the website, but in a rare case, if a seller is unable to accept the returned product then TradzHub have the right to sell that product by providing the right, title, and interest to the other person or customer.

6. It is the duty of the seller to record the video and capture images while packing the product for delivery and while opening the parcel returned. If the seller claim that the returned product received by the seller is changed or different from the original product then TradzHub can ask the seller to provide the images and video while opening the return parcel and also while packing the original parcel for delivery as a supportive document, after analyzing the documents provided by the buyer and seller the product amount which will be released to buyer or seller will depend on TradzHub discretion, which will be the final decision and has to be accepted by buyer and seller.